Tough Start of 2019
Le VPN team has been very busy this first quarter of 2019, first setting up all the users that moved to our Le VPN service from My Private Network, and second – fixing all the bugs that were getting reported by thousands of new users (Thank you!) and improving our apps and service fast, fast, fast!! So no holidays for the dev team…
Our Client Services team was doing an outstanding job to accommodate the tropical rain of support requests during that busy time of MPN users integration and as they were doing the impossible to cut down their response time, it still sometimes went up to the never-seen-before 24 hours, which made some users pretty unhappy… Our support team doubled just before (sorry the newcomers for the rough welcome to the team!) but still… no weekends for the support team..
And if that wasn’t enough, a Big British media Company started regularly blocking all the VPN providers (like at least once a week and on a Friday night when “normal” people are off to TGIF fun) and Le VPN service was obviously on their radar, so our UK media users who had Le VPN installed on their smart TVs, Amazon Firesticks, etc… well, we won’t repeat what they were saying in the hours that followed… 🙂 Definitely made us hurry up to fix it!
Good News: We Survived! 🙂
Good news: we worked really hard to overcome these bumps on the road… and we tried not to take it too close to heart when rotten tomatoes were thrown at us over app reviews and social media since we knew that we could do better. So we just kept on fixing, testing, upgrading, releasing, upgrading again and most importantly – listening to your feedback and letting our users guide us where our priorities should be!
So what changed? Besides the improved apps for all the major operating systems: Windows, Mac, Android and iOS (those tech updates are boring and you can find them in the “What’s New” section of each app, so we skip them here since the dev team never reads this blog 🙂 so no one will complain.. ); we have also significantly improved other parts of our service:
Top 5 upgrades in Le VPN service in the first quarter of 2019
1. Reinforced UK segment with faster and more reliable servers in different locations in the UK.
We’ve tested over 50 VPN and 10 SmartDNS servers in five different data centers in the UK to find the best fit for our users. We have now deployed the best options in terms of speed and reliability in London and Kent, and you will find them updated in the servers’ list in Le VPN app and in your SmartDNS service.
2. New methods to unblock one Big British media Company and other media with minimum downtime if any.
Our tech team tested different methods how to fight these regular waves of blocking coming from the most watched British media and how to automate it, so that our users experience a very short downtime (if any) and that our team can sleep at night (or have a beer on Friday night) instead of fighting off another wave of geoblocking. These new methods are deployed and working, and getting more sophisticated by the day (our geeks like to geek out… try and stop them now…)
3. Brand new SmartDNS service, now in 9 countries (instead of 3).
Our SmartDNS service has been significantly improved by the demand of MPN users who were used to MyTelly (SmartDNS service by My Private Network, which is now a part of Le VPN).
This new SmartDNS service was tailored to your needs in real time based on all the feedback that we received, and now unblocks media not only in the US, UK, and France but also in Australia, Canada, Germany, Ireland, Singapore, and Switzerland! Its dedicated UK servers were relocated to another data center in the UK for the best stability and speed (and all your British media streaming needs…) .
Check the updated list of all SmartDNS channels on this page. Reminder: All the channels on our SmartDNS list are also working with HybridVPN!
4. Updates in Le VPN apps & video tutorials of manual installation.
Lots of things have been improved across all major operating systems: Windows, Mac, Android, iOS. If you experiencing any issues with Le VPN app, please make sure that you use the latest version! You can download the latest app version in your Client Area or on this page: www.le-vpn.com/start/
There are some locations, though, where a manual VPN installation is a better option, and it is available with Le VPN service as well. It is not so obvious to set up to some not-techy users, so we took the time to create video tutorials to walk you through the installation. You will find them all on our YouTube channel and also in our Knowledgebase on the website. Here are some examples:
More video tutorials are coming soon! Follow Le VPN on YouTube to get notified.
5. Amazon FireStick app in beta-testing.
Our developers adapted our Android app to Amazon FireStick and Fire TV after we learned that many of you are relying on us for this service. This new version of the app is currently in testing and we will be releasing it shortly. If you need it now and are willing to test its beta-version, please reach out to our Support team.
Tell us how we can improve Le VPN service for you!
So, what do you think? Is there anything we missed and that should have been our priority RIGHT NOW? Let us know in comments or take a 2-minute survey here and tell us all!
Thank you for using Le VPN and for sticking with us despite all the bumps on the road! We are here listening to your requests and we won’t let you down!
Our Le VPN service upgrade work is not over and we are busy improving our VPN network and our service even further to make sure that you enjoy the Internet by Your Own Rules! Not a client yet? Try Le VPN with 7-day MoneyBack guarantee by subscribing below!
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