Where to find connections details & logs

If you’re having problems connecting to our VPN service, please follow steps below to send us the VPN connection logs.

1) Launch Le VPN app,  and click on  "..." icon at the top-right followed by "Options".

2) At the "Logs" tab, click on "Copy all" button which will copy the entire connection logs. Please paste it (CTRL+V or CMD+V) in your email and send it to our support team.

If you need any further assistance, please contact us via Live Chat or submit a ticket to our support team.

  • 105 Users Found This Useful
Was this answer helpful?

Related Articles

Can I connect to a few Le VPN servers from the same device at the same time?

No, you can connect to only one VPN server from one device.You can, however, connect up to five...

You haven't received the welcome email with your Le VPN credentials

Please check your spam folder. If you still can't find the email, you can submit a support ticket...

How to change the protocol?

Le VPN app automatically selects a protocol if one of the protocols is not reachable. However,...

Connection speed decreases while using Le VPN

Connection speed depends on your geographical location and internet provider. Please note that...

How to activate HybridVPN?

HybridVPN is a clever mix of VPN and SmartDNS . In addition to the VPN security it offers, one...