Where to find connections details & logs

If you’re having problems connecting to our VPN service, please follow steps below to send us the VPN connection logs.

1) Launch Le VPN app,  and click on  "..." icon at the top-right followed by "Options".

2) At the "Logs" tab, click on "Copy all" button which will copy the entire connection logs. Please paste it (CTRL+V or CMD+V) in your email and send it to our support team.

If you need any further assistance, please contact us via Live Chat or submit a ticket to our support team.

  • 105 Users Found This Useful
Was this answer helpful?

Related Articles

How to change the protocol?

Le VPN app automatically selects a protocol if one of the protocols is not reachable. However,...

How to change the language?

Our app supports the following languages: • EN: English • ES: Spanish • FR: French • IT:...

How to recover lost Le VPN credentials

Your credentials to access client area and the Le VPN app & connection are different.  To...

Which ports does Le VPN use?

Le VPN may establish VPN connections on the following ports: PPTP: Port 1723 TCP L2TP over...

You haven't received the welcome email with your Le VPN credentials

Please check your spam folder. If you still can't find the email, you can submit a support ticket...