Where to find connections details & logs

If you’re having problems connecting to our VPN service, please follow steps below to send us the VPN connection logs.

1) Launch Le VPN app,  and click on  "..." icon at the top-right followed by "Options".

2) At the "Logs" tab, click on "Copy all" button which will copy the entire connection logs. Please paste it (CTRL+V or CMD+V) in your email and send it to our support team.

If you need any further assistance, please contact us via Live Chat or submit a ticket to our support team.

  • 107 Users Found This Useful
Was this answer helpful?

Related Articles

Disabling the Internet connection on Le VPN disconnection

A kill switch is a feature in our app which ensures that your device is not communicating on the...

How to set up 2 factors authentication for your client area?

Two-factor authentication (2FA) is the second layer of security to protect your account. We...

How to change the protocol?

Le VPN app automatically selects a protocol if one of the protocols is not reachable. However,...

Le VPN servers list

Below is the list of Le VPN servers available to use with OpenVPN, PPTP and L2TP over IPSec....

How to activate HybridVPN?

HybridVPN is a clever mix of VPN and SmartDNS . In addition to the VPN security it offers, one...