Where to find connections details & logs

If you’re having problems connecting to our VPN service, please follow steps below to send us the VPN connection logs.

1) Launch Le VPN app,  and click on  "..." icon at the top-right followed by "Options".

2) At the "Logs" tab, click on "Copy all" button which will copy the entire connection logs. Please paste it (CTRL+V or CMD+V) in your email and send it to our support team.

If you need any further assistance, please contact us via Live Chat or submit a ticket to our support team.

  • 105 Users Found This Useful
Was this answer helpful?

Related Articles

Disabling the Internet connection on Le VPN disconnection

A kill switch is a feature in our app which ensures that your device is not communicating on the...

You haven't received the welcome email with your Le VPN credentials

Please check your spam folder. If you still can't find the email, you can submit a support ticket...

How to use your referral code?

So, you've heard about our brand new referral program and want to get some free time with Le VPN...

How to login to the app with another username?

If you have another username that you wish to login into our app, please follow the steps below:...

How to set up 2 factors authentication for your client area?

Two-factor authentication (2FA) is the second layer of security to protect your account. We...